Returns & Exchanges

RETURNS 

At Georgie & Lou customer satisfaction is our #1 priority.  We will gladly issue a refund (minus shipping costs) for all returns that are received within 10 days of receipt of your order.  Return items must be unused and in its original packaging. Please be advised that any return received after the 10 days could be subject to a restocking fee.  This is "official policy", but PLEASE email us using the 'GET IN TOUCH' form, we are flexible and will always try and help.

Complete our RETURNS FORM and include with your shipment and mail to:

Georgie & Lou-Returns

6732 West Coal Mine Avenue

Suite 51, Littleton, CO 80123

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.

If you have questions, please email us at info@georgieandlou.com

We pride ourselves in the quick handling of your orders, with most in stock items shipping within 24-48 hours of ordering; however with kids, dogs and houses to run it could take 5-7 days to process. We do not ship on Saturdays, Sundays or holidays.

Please note the USPS has announced shipping delivery and tracking update delays due to COVID19.

Please note that delivery dates can change in the event of service interruptions or failures caused by events beyond the control of G & L (including for example, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card company).

EXCHANGES

Exchanges of products purchased on Georgie & Lou.com must be made within 14 days of receipt of your order. We require that all exchanged items be in new condition in the original packaging with the original tags still attached. To begin your exchange, scroll down to the refund/exchange form below and follow the steps. To process your exchange, you will return the original item(s) and place a replacement order for your new items. We will mail your new items as soon as the exchanged piece(s) are received. You will receive an exchange for each returned item minus processing and shipping cost.

GIFT ORDERS

Gift orders are eligible for store credit only. To begin your gift return, reach out to us with the order information at info@georgieandlou.com. We will need your name, the original order number, and the item(s) you'd like to return. We can only issue store credit for items purchased from Georgie & Lou.com.

INTERNATIONAL ORDERS 

Returns and exchanges for all international orders will be treated the same as domestic orders with the exception that we cannot provide (1) a prepaid Smart Label for the return shipping or (2) a free shipping code for any replacement orders.

Refund/Exchange Request